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Shipping Policy

A legal disclaimer

The explanations and information provided on this page are general and high-level outlines of SCN Trading Ltd’s Shipping Policy. This document does not constitute legal advice, and you should not rely on it as a substitute for professional consultation. SCN Trading Ltd encourages you to review this policy thoroughly and seek legal guidance to ensure it meets any local or international requirements relevant to your business operations.

Shipping Policy - the basics

A Shipping Policy is a legally binding document that outlines the delivery process between SCN Trading Ltd and its customers. It defines our responsibilities, sets expectations for delivery times, outlines shipping fees, and addresses scenarios such as delays or special shipping conditions.

A clear Shipping Policy protects both the customer and our business. Customers know what to expect, while we ensure consistent communication and standards for order fulfilment.

What to include in the Shipping Policy

Our Shipping Policy covers the following key areas:

 
Order Processing Time:

We aim to process all orders within 1–2 business days from the date of confirmation. Orders placed after business hours, on weekends, or public holidays will be processed on the next working day.

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Delivery Timeframes:

  • Standard delivery (Mainland UK): 2–5 working days

  • Bulk/wholesale orders: Delivery times may vary based on order volume and location

  • Out-of-area deliveries: May take longer due to courier routing or local access

 
Shipping Costs:

  • Shipping is free for qualifying wholesale orders (subject to minimum order value)

  • Additional charges may apply to:

    • Remote or highlands areas

    • Pallet or special delivery services

    • Express or time-specific deliveries

 
Carriers Used:

We work with reliable national and regional couriers to ensure timely and secure delivery. Tracking details will be provided once your order is dispatched.

 
Delays and Service Interruptions:

While we strive for timely delivery, SCN Trading Ltd is not responsible for delays due to:

  • Courier issues

  • Weather disruptions

  • Supply chain interruptions

  • Incomplete or incorrect shipping information

We will make every effort to inform you promptly in the event of a delay.

 
Delivery Issues:

Customers must inspect all deliveries upon arrival. Any visible damages or shortages must be reported to us within 48 hours of receipt.

For any questions related to shipping, contact us at:
📧 Email: info@scntrading.co.uk
📞 Phone: 02031618526
We’re here to help during regular business hours.

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